Terms & Conditions
● Every effort is made to deliver clothes on time, however due to certain unforeseen circumstances, if the delivery is delayed, we will keep you updated about the delivery times. The customer is not entitled to any compensation or reduction in the charges for such cases.
● Express/Urgent delivery of garments will be charged Extra.
● Customers are requested to examine the items at the time of delivery. No complaint will be accepted for missing any item or partial handover post successful delivery.
● We are not responsible for losing buttons, hooks / fastness / running of colour / shrinkage / damage to embellishments / embroidery work on the garments during the process.
● Every effort is made to remove stains, but the brand, will not be responsible for any stubborn and un-removable stains.
● All garments are processed based on the instructions mentioned on the garment care tag/label. In case of missing care tag/label, standard cleaning/washing methods are used based on customers’ suggestions and our expert’s recommendations/suggestions.
● All articles are accepted at customers’ risk.
● We shall not be held responsible for damage to the garments that can’t withstand the standard cleaning process.
● We shall also not be held responsible for damages caused to the garments during processing, which is exposed to continuous sunlight / ageing of garment / quality of fabric.
● Please note that we will not be responsible for the upkeep of the garments, if the garments are not collected within 15 days from the date of scheduled delivery.
● We accept no liability for any loss or damage of the clothes arising due to fire, burglary etc beyond conduct or any other similar unforeseen causes.
● The rates mentioned in the price list are indicative and minimal. It may vary based on garment complexity.
● Cleaning of garments is done by best possible ways by our trained staff.
● All disputes are subject to the jurisdiction of Courts in Bangalore only.
● We may use the images of your clothes for promotional purposes.
● Our prices may vary from store to store and city to city.
● istripont reserves all the rights to Cancel/Modify/Change the Terms & Conditions at any point of time without any intimation/prior notice.
Privacy Poilcy
● All the sensitive information of the customers saved in company data is protected by the company.
● This information is used to give you customised services like:
● Information about the status of your order.
● Sharing new and attractive services that we introduce.
● Sharing offers and packages.
● Getting feedback from customers on our services.
● We may use following medium for reaching out to cutomers:
● Telephone call
● Whats app message
● Text message
● Direct Mailer
Refund/Reprocess Policy
- Refund or reprocess is handled under Customer Assurance Program and is offered at zero cost for all registered customers against their order.
- Customer Assurance Program protects customers against any damage/loss during the processing of items due to human error.
- istripoint offers up to 5 times of service value of that particular item or 1000/- whichever is least as a compensation in case of any damage or loss of article.
- Service value of item refers to the processing cost for the item after discount as per the Invoice.
- We do free re-processing in case of any processing/quality issue.
- Customers are requested to examine garments at the time of delivery. All damages, loss or quality issues must be reported within 24 hrs of delivery. Any complaint received after 24 hrs of delivery will be null and void. It will not be covered under this program.
- All disputes are subject to jurisdiction of the Court in Bangalore only.
- For any queries, contact our customer support team.